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Marketers are voicing their need for chatbots–in fact, 80 percent of high level marketers plan to implement bots by 2020. Sprout Social is answering those needs by today launching Bot Builder for ...

One of the more fascinating trends of this past year was the move to conversational computing. Instead of building complex apps, using bots over services like Facebook’s Messenger or Microsoft’s Skype ...

There’s something new and powerful for ChatGPT users to play around with: Custom GPTs. These bespoke bots are essentially more focused, more specific versions of the main ChatGPT model, enabling you ...

Estimates place the number of contact center agents in the United States at roughly 1.8 million, and the industry’s turnover rate averages between 30 percent and 45 percent. Those statistics are ...